http://www.startupscotland.co.uk/finance-legal/getting-paid-from-debtors-part1/ Wed, 01 Feb 2012 17:37:00 +0000 hourly 1 http://www.startupscotland.co.uk/finance-legal/getting-paid-from-debtors-part1/comment-page-1/#comment-268 Emma McDonnell Tue, 09 Jun 2009 17:34:07 +0000 http://www.scottishbusinessblog.co.uk/?p=363#comment-268 I think the process you have here is a good template to follow and as you say it can be tweaked depending on the nature of the business. I also think that it probably would be a good idea to monitor what customers receive this approach, this might not be suitable for all clients as dependant on the company-client relationship, the client may find this approach a tad harsh and could be offended by the constant phonecalls/letters. I previously worked as a credit controller for a National company controlling over 400 corporate accounts though and I tend to find the bigger the company the more stringent you can be with the process you use. And as you say it is money due to the company, and you are entirely right to chase payment, I would also suggest sending a statement somewhere in your credit control process as this often acts as the push a client needs to pay without actually demanding payment in a letter or a phonecall. I think the process you have here is a good template to follow and as you say it can be tweaked depending on the nature of the business. I also think that it probably would be a good idea to monitor what customers receive this approach, this might not be suitable for all clients as dependant on the company-client relationship, the client may find this approach a tad harsh and could be offended by the constant phonecalls/letters. I previously worked as a credit controller for a National company controlling over 400 corporate accounts though and I tend to find the bigger the company the more stringent you can be with the process you use. And as you say it is money due to the company, and you are entirely right to chase payment, I would also suggest sending a statement somewhere in your credit control process as this often acts as the push a client needs to pay without actually demanding payment in a letter or a phonecall.

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